Experienced customer service representative supporting US-based companies with a focus on hotel reservations via email and phone. In my role as a subject matter expert, I bring extensive knowledge and proficiency in overseeing the entire reservation process and providing support. This includes understanding hotel policies, room availability, pricing structures, and booking procedures across various platforms. I excel in providing personalized assistance to guests, ensuring seamless booking experiences, resolving complex inquiries, and optimizing occupancy rates through strategic management of room inventory.
