Dedicated Customer Support Specialist with solid experience in chat and email support across travel and e-commerce industries. Proven track record of delivering high-quality customer service, resolving complex concerns, and consistently meeting SLA and performance targets.
Previously worked at WNS Philippines Inc. as a Travel Specialist, providing support for travel accounts using GDS tools such as Amadeus and Farelogix. Experienced in handling bookings, itinerary changes, and customer inquiries with accuracy and efficiency.
At Foundever, supported TikTok Shop US customers through chat and email using Zendesk. Managed order inquiries, logistics concerns, returns, and seller–buyer communication. Recognized for maintaining quality scores, handling escalations effectively, and coordinating with internal teams to ensure fast and accurate resolutions.
Currently working at VidaXL as an Email Support Specialist for Amazon accounts, utilizing Zendesk to manage and resolve customer tickets. Provides accurate product information, assists with order-related concerns, and ensures compliance with SLA standards.
Skilled in Zendesk (chat and email ticketing), with strong communication, problem-solving abilities, and a commitment to delivering excellent customer experience.
