Dedicated and highly skilled Resident Services Coordinator with experience in property and real estate management, customer support, lead generation, and sales operations. Proven track record of transitioning from a high-performing Customer Service Representative to a Subject Matter Expert (SME) with over 2 years of experience supporting fast-paced operations. Experienced in handling maintenance coordination, vendor management, and tenant support using AppFolio for property management tasks. Expert in real-time problem-solving, technical troubleshooting, and mentoring tea-----------mbers to improve Key Performance Indicators (KPIs). Skilled in delivering top-tier support for clients, tenants, merchants, and customers while maintaining strong professional communication. Additional experience includes lead generation, cold calling, and B2B sales support as a Sales Engineer Virtual Assistant.
