I am a Technical Support Engineer with hands-on experience in IT support, troubleshooting, systems administration, and technical operations. In my current role, I provide technical support while managing and troubleshooting technologies such as Microsoft Intune, Microsoft Azure, Database Administration, SIEM (Crowdstrike) and Cisco Meraki networking.
Beyond my core IT responsibilities, I have a strong interest in AI and automation and have hands-on experience building automated tools and workflows using modern AI technologies. I enjoy finding ways to automate repetitive processes, improve efficiency, and develop practical technology-driven solutions.
I am a fast learner, highly adaptable, and comfortable working with both traditional IT infrastructure and emerging technologies. My combination of technical support experience, cloud and network administration, and AI automation skills allows me to approach problems from both a technical and efficiency-focused perspective.
