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NOC Engineer and Helpdesk Team Lead | PayPal UK Customer Support | QuickBooks Technical and Payroll Support
The most latest job that I have was being a NOC Engineer and Helpdesk Team Lead supporting two teams which covers monitoring all company infrastructures' health and catering clients concerns.
With more than 6 years of experience in tech, finance and customer support industry, I am confident that I will be able to help fulfill
your company goals and achieve success. I am proficient in using Microsoft products, CRM tools, QuickBooks, AWS Cloud, Linux system, Datadog Monitoring tool and many more. My expertise extends to being able to support customers directly solving issues related to financial and technology.
In addition to my technical and customer service skills. I also have strong problem-solving abilities, excellent communication skills, collaborative spirit. I enjoy working in agile environments and is passionate about continuous learning and keeping up with latest industry trends. I hold a Bachelor's degree in Computer Science from Eastern Visayas State University and was awarded Best in Thesis & Best Thesis Presenter during graduation. During my free time, I study online courses from professional improvement, read books and watch movies.
