I may be just starting, but I’m a fast learner and always put my heart into everything I do. I’m eager to grow and contribute to your success.
Niche I Can Offer:
*Order & Data Accuracy Specialist – Skilled at validating orders, maintaining records, and preventing costly errors.
*Customer Experience Enhancer – Proven ability to resolve client issues, manage inquiries, and maintain satisfaction across industries.
*Workflow & Operations Support – Experienced in coordinating vendor requirements, ensuring compliance, and streamlining team processes.
*Compliance & Documentation Expert – Strong track record in handling sensitive data, maintaining confidentiality, and meeting regulatory requirements.
*Tool-Savvy Support Professional – Proficient with Microsoft Office, Salesforce, Trello, Canva, and workflow management tools.
*Detail-Oriented Problem Solver – Known for spotting discrepancies, researching issues, and ensuring on-time, accurate outputs.
*Cross-Industry Adaptability – Background in finance, customer service, and operations, making you flexible for multiple roles.
Core Skills
Customer service and client relations
Order entry and processing
Data validation and documentation
Records management and compliance
Workflow coordination and reporting
Strong organizational and problem-solving skills
Tools: Microsoft Office (Word, Excel, PowerPoint), Salesforce, Trello, Canva, Commonsku
Accuracy, attention to detail, and accountability
Work Experiences
Production Coordinator - DCX Delegate (William Advertising)
Nov 2024 – May 2025 (Home-based)
* Processed and validated vendor orders including lead times, proofs, and approvals. *Maintained spreadsheets and records to track order status and ensure accuracy.
*Coordinated with vendors to ensure compliance with requirements and timely deliveries.
* Researched product details and verified pricing information for client presentations.
*Supported team efficiency by managing records and organizing workflows.
Senior Process Associate - TCS (New York Life Annuity)
Dec 2023 – Nov 2024 (Office-based)
*Assisted clients and institutions with account management requests and inquiries.
*Accurately processed transactions including withdrawals, surrenders, and claim assistance.
*Ensured compliance with company policies while maintaining client satisfaction.
Quality Control Representative - IFive Global (Releasepoint)
Mar 2023 – Nov 2023 (Office-based)
*Reviewed and validated records for completeness and accuracy.
*Classified and organized data to support processing and client requests.
*Ensured confidentiality and compliance with regulations.
Customer Service Representative - Mercury Drug Corporation
Jul 2014 – Dec 2022 (Office-based)
* Delivered customer service by assisting with inquiries, product availability, and issue resolution.
*Accurately processed customer payments and transactions.
*Prepared reports including customer counts, e-payments, and inventory updates.
*Supported daily operations and branch workflow efficiency.
Education
BS in Hotel and Restaurant Management
Pamantasan ng Lungsod ng Marikina – Batch 2013
Language
English
Verified
