I'm a Customer Service & Real-Time Analyst professional with 4+ years of experience across BPO, e-commerce, and technical support environments. I've handled high-volume customer contacts (phone, email, live chat), managed Shopify store operations and order fulfillment, and worked as a Real----------- Analyst monitoring SLA, AHT, and workforce performance metrics.
I'm skilled in CRM and ticketing systems, escalations handling, dashboard reporting, and cross-functional coordination with operations teams. I was promoted from Technical Support Representative to Real-Time Analyst based on consistent performance and I bring the same reliability, accuracy, and clear communication to every role I take on.
I'm currently looking for opportunities in customer support, technical support, or real----------- analysis where I can apply this experience and continue growing with a team that values accountability and results.
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