*Call Center Real Estate Intern
July 2024 – Present
-Handle inbound and outbound calls to assist clients with inquiries about properties and real estate services.
-Provide detailed information about property listings, including location, price, and features.
-Support the sales team by generating leads and scheduling appointments for property viewings.
-Utilize CRM software to track customer interactions, manage leads, and update client information.
-Address and resolve customer complaints and issues promptly and professionally.
-Collaborate with tea-----------mbers to ensure seamless communication and efficient workflow.
*A results-driven and dynamic manager with over 7 years of extensive experience in leading high-performing teams and driving organizational success. Adept at developing and executing strategic initiatives, optimizing operations, and fostering a culture of continuous improvement. Proven ability to manage complex projects, enhance productivity, and achieve key business objectives.
Key Competencies:
-Strategic Planning & Execution
-Team Leadership & Development
-Project Management
-Operational Efficiency
-Budgeting & Financial Management
-Process Optimization-Stakeholder Engagement
-Performance Analysis & Reporting
-Change Management
Professional Experience:
Store Manager | Olympic Village Enterprises, Inc.
September 2022 - July 2024
-Led a team of 18 employees, driving productivity and ensuring alignment with company goals.
-Spearheaded multiple projects, consistently delivering on time and within budget.
-Implemented process improvements that resulted in achieving 96% YTD sales performance and positive sales comparison versus 2019 and 2023.
-Developed and maintained strong relationships with key stakeholders, ensuring seamless collaboration across departments.
-Handle cash registers, manage transactions, and ensure accurate end-of-day financial reporting.
Store Supervisor | Ace Hardware Phil.
January 2022 - June 2022
-Oversee daily store operations, ensuring a smooth and efficient workflow.
-Lead and motivate a team of 55 employees, fostering a collaborative and productive work environment.
-Provide exceptional customer service, addressing inquiries and resolving issues promptly.
-Monitor inventory levels, conduct stock checks, and coordinate with suppliers for replenishment.
-Assist in creating and maintaining visually appealing merchandise displays.
-Support the training and onboarding of new staff members, emphasizing company policies and procedures.
Branch Manager | MSS Cycle Trading
February 2021 - November 2021
-Directed a team of sales, service, and administrative staff to achieve dealership goals.-Increased sales by 100% through strategic marketing and customer engagement initiatives.
-Managed inventory to ensure optimal stock levels and quick turnover of popular models.
-Developed and maintained strong relationships with manufacturers, suppliers, and customers.
-Implemented customer feedback systems to continually enhance service quality and satisfaction.
Assistant Restaurant Manager | Jollibee Foods Corporation
June 2015 - September 2020
-Oversee daily operations to ensure seamless service delivery and high customer satisfaction.
-Manage and train a team of 58 employees, fostering a collaborative and efficient work environment.
-Monitor inventory levels and coordinate with suppliers to ensure timely stock replenishment.
-Handle customer inquiries and resolve complaints promptly to maintain a positive dining experience.
-Assist in budgeting and financial planning, contributing to cost control and profitability.
-Implement marketing strategies and promotional events to attract and retain customers.
Education:
Bachelor in Technical Teacher Education | Mindanao University of Science and Technology
With a strong foundation in management and a commitment to achieving excellence, I am dedicated to driving organizational growth and fostering a positive, productive work environment.
