Dedicated and detail-oriented Customer Service Specialist with over 8 years of experience in providing exceptional support in this field. Proven ability to handle high
volumes of customer inquiries and resolve issues efficiently while maintaining a positive attitude.
Expert in communicating complex information clearly and empathetically, fostering strong customer relationships. Skilled in utilizing CRM software and ticketing systems to manage customer interactions and track resolutions.
Proficient in: Zendesk, Salesforce, Casestudio, Slack, Khoros, Twilio and Zoho.
Previous fields: E-payment gateway, Ride-hailing company, and Telecommunication.
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