I have eight years of experience providing customer service and technical support. I have handled Email, Chat and Inbound suppoort. I am skilled in account management and handling client escalations. I have successfully installed and configured applications on Windows operating systems and provided IT technical support. I collaborate effectively with teams and managers to complete tasks on time. I am able to identify and resolve issues, rectify defects, and ensure that client and customer expectations are met with high-quality support. I maintain excellent attendance and have the ability to work effectively under pressure. I handle difficult situations with a polite and friendly attitude.
