With nearly two years of experience in the Airline account within the BPO industry, I have honed skills in customer service, leadership, and operational management, ready to make a significant impact in your company.
In the Guest Contact Center, I handled inbound and outbound calls, managed flight bookings, and ensured customer satisfaction. I progressed through roles in Accounts, managing queues and accounting tasks, to Guest Relations, handling escalations via email, and Industry Support, engaging with travel agents and VIPs.
As a group consultant, I coordinated large group bookings, driving substantial revenue. My organizational acumen and time management skills were further enhanced, enabling me to multitask and deliver results under pressure.
In a leadership role, I led a team of 17 agents across two sites, overcoming operational challenges and implementing strategies to prevent revenue loss, showcasing my leadership and strategic planning abilities.
Knowledgeable in:
Salesforce CRM
Microsoft Office
Google Suite
Sabre Interact
Canva
