I have worked with Airbnb for one and a half year. I am skilled in responding guest inquiries, assisting with Aribnb account set up and ensuring correct cancellation policy and making sure that I am providing exceptional experience to each users with compromising the policy. I worked together with both inexperience and experienced host to improve the property listings. I am an An accomplished SME Support Management Expert for 1 and half years. I have proven track record in Management, Admin Task, Team Building, and excellent support in both costumer service and employee assistance. Where in my experiences from previous jobs combined with my educational background in AB communication helps me build my leadership skills that will benifit any company's bottom line.