ICT Specialist | I.T Infrastructure Head | System Administrator | Network Administrator

- Oversee and maintain the organization’s servers, operating systems, and network infrastructure
- Manage the Fortinet and Sophos firewall for site-to-site connections and VPNs.
- Administer UniFi devices for networking.
- Maintained Windows Server 2016/2019/2022 environments.
- Managed Active Directory (AD), including user/group management, Group Policy Objects (GPOs), and
authentication services.
- Managed Hyper-V and VMware vSphere/ESXi environments for server virtualization.
- Performed server backups, disaster recovery planning, and security updates.
- Managed Microsoft 365 accounts, licensing, and security policies.
- Administer Exchange Online, Teams, One Drive, SharePoint and Teams
- Provided Tier 2/3 technical support, resolving complex IT issues efficiently.
- Managed Jira Based ticketing and Escalation
- Work Availability: Open to Day Shift and Mid Shift roles (PH Time).