Hi everyone - I?m looking for a new role and would really appreciate your support. I?m very eager to bring my expertise and experience to a new challenge. Highly driven individual who thrives on challenges, and is always looking for ways to learn and develop my skills professionally while leveraging the same skillset towards the organization?s success.
I am a dedicated professional with 6 years of extensive experience in the Business Process Outsourcing (BPO) industry, fostering success for renowned companies such as Kohl's Department Store and Airbnb. My career journey has been marked by an unwavering commitment to delivering superior problem-solving abilities and an unyielding dedication to ensuring client satisfaction.
My career began at Kohl's Department Store, where I conducted phone research and analysis. This role sharpened my attention to detail and analytical skills, laying a strong foundation for my future roles. I began as a Sales Representative and Customer Support agent. I balanced sales responsibilities with customer support, delivering exceptional service to guests and driving sales targets.
Joining Airbnb in 2019 as a Case Manager, I quickly immersed myself in the dynamics of managing cases and providing efficient solutions. Through dedication and a commitment to continuous learning, I earned a promotion to Quality Assurance Specialist. This role involved giving quality guidelines to the Operation, evaluating the interaction with quality standards, fostering growth, and ensuring operational excellence within a challenging and fast-paced environment.
