Hello there!
I am a dedicated professional with 10 years of experience in customer service across property management, healthcare, customer support, and tech. I spent 6 years at Airbnb’s Contact Center in the Philippines as a Case Manager and part of the Management team, supporting operations and guiding teams on policies, processes, and systems. I work with an ownership mindset, delivering efficient solutions and high-quality service.
I have 2 years experience as a Virtual Property Manager - managing a portfolio of 100+ properties (own, arbitrage, and managed) for US clients. My responsibilities included the following:
1. Guest Relations & Communications
2. Maintenance & Vendor Coordination
3. Reservation Management
4. Listing setup and Optimization
5. Client Relations
6. Claims & Review Dispute management
With my strong understanding of Airbnb policies, property management and the short-term rental industry, I’m confident I can contribute effectively to your team.
Best Wishes,
