Chat Sales & Customer Support Specialist | ESL Teacher | CRM Experienced | Psychology | Communication Specialist
I am an experienced chat sales and customer support specialist with over 2 years of experience managing high-traffic creator accounts. I specialize in building strong client relationships, delivering excellent customer service, maintaining engagement, and converting conversations into consistent revenue.
In addition, I work as an ESL teacher, helping students improve their English communication skills. This experience strengthened my ability to communicate clearly with people from different backgrounds and maintain engaging, positive conversations.
Key Experience
• CRM platforms: Infloww & OnlyMonster
• Managed chats for Top 3.3% UK creator and Top 1.2% US GFE creator
• Strong in rapport-building, emotional connection, and client retention
• Skilled in upselling and converting conversations into paid content sales
• Experienced in handling customer inquiries, resolving concerns, and maintaining positive client experiences
• Managed high message volumes while keeping interactions natural, personalized, and engaging
• Performance-based earnings of $100–$800 per shift
• Experienced in chat organization, performance tracking, and reporting
Additional Strengths
• ESL teacher experienced in communicating with international students
• Psychology undergraduate with strong understanding of client behavior and communication strategies
• Experienced in administrative support and digital workspace management
• Skilled in Microsoft Office, Google Workspace, and social media communication tools
• Basic experience in graphic design, content presentation, and branding support
I am professional, reliable, and discreet, and I focus on helping creators and businesses deliver excellent customer service, increase engagement, retain clients, and maximize revenue.
