With over three years of proven, progressive experience in the nexus of customer service leadership, specialized training, and operational strategy, I have consistently driven measurable improvements in team performance and client satisfaction. My tenure has been dedicated to establishing the systems and clarity required to elevate service standards, streamline complex workflows, and foster a team culture that thrives on ownership and results. This depth of experience, encompassing roles from CSR Tier 2 to Team Manager and Executive Virtual Assistant, ensures I bring both technical mastery and strategic foresight to every initiative.
