My previous role include the following responsibilities:
Solve client issues and provides technical support to end-users, troubleshooting hardware and software issues
Build computer units and install windows operating system.
Install, update and configure necessary software applications, updates, and drivers.
Support computer laboratory users with hardware, software, and connectivity issues with Windows platforms.
Keep and update inventory records and documentations of the department.
Configure and troubleshoot printers and scanners.
Conduct troubleshooting of basic errors in Quickbooks server.
Update and Edit the school’s official website.
Guide and train OJT interns.
Document core systems configurations, relevant passwords, and system access requirements.
Resolve wired and wireless network access problems.
Configure switch hub routers and other networking hardware.
Crimping straight-through Ethernet LAN cables.
Ensure stable network and printer-sharing connectivity
Assisted in the planning and execution of a company-wide network upgrade, resulting in improved overall network speed and efficiency.
Use of SQL to validate and monitor user data in our integrated enrollment system.
