9 years experience on handling a team in bpo environment related to back office, RTA and WFA related roles. Also handling two different department teams at the same time in 2 years.
Currently responsible for (but not limited to) managing team and production inquiries (File Traffic,RTA,WFM and Image Processing), as well as production monitoring and analysis.
Managing a site and team to provide accurate,quality work and to motivate individuals to obtain satisfying results.
Assist production for file inquiry, Updating the team regarding on work around.
