I am an experienced IT Help Desk Professional with a 10-year strong foundation in IT/MSP help desk operations and a proven track record of delivering exceptional customer service. I have hands-on experience working with various operating systems, software applications, and IT infrastructure, including Windows, macOS, Active Directory, Office 365, G Suite and etc. I also have a strong ability to troubleshoot complex technical issues, manage user accounts, and optimize IT processes. I have proven experience in quality assurance, team leadership, and process improvement.
