Results-driven Customer Service Specialist with extensive experience in back-office operations and a proven track record in managing email and chat support, as well as inbound and outbound calls. Highly skilled in utilizing a variety of tools to enhance productivity and communication, including Excel, Google Sheets, PowerPoint, Canva, Outlook, Salesforce, Slack, Google Meet, and Teams. Demonstrates exceptional problem-solving abilities, effective communication, and a strong commitment to customer satisfaction.
**Key Skills:**
- **Customer Support Management**: Expertise in handling email support, chat support, inbound and outbound calls with professionalism and efficiency.
- **Back-Office Operations**: Proficient in managing administrative tasks and maintaining organized records to support seamless operations.
- **Tool Mastery**:
- **Excel & Google Sheets**: Advanced data analysis, reporting, and spreadsheet management.
- **PowerPoint**: Creating impactful presentations and visual aids.
- **Canva**: Designing and editing marketing materials and visual content.
- **Outlook & Google Meet**: Managing email communications and virtual meetings effectively.
- **Salesforce**: Utilizing CRM software for tracking customer interactions and managing data.
- **Slack & Teams**: Collaborating with tea-----------mbers and managing internal communications.
- **Effective Communication**: Clear and professional writing for email and chat support, coupled with strong verbal communication for calls.
- **Problem-Solving**: Identifying and resolving customer issues promptly, ensuring high levels of satisfaction.
- **Time Management**: Efficiently handling multiple tasks and inquiries while adhering to deadlines.
**Experience:**
- Managed and resolved a high volume of customer inquiries through email, chat, and phone, improving overall customer satisfaction.
- Leveraged advanced tools to create reports, presentations, and visual content, enhancing team productivity and communication.
- Utilized Salesforce to track customer interactions and maintain accurate records, supporting data-driven decision-making.
**Education:**
- bachelor business administration major human resources
- Training attending, certificate from amazon account Chat support handle 2
I cons , certificate from IRON MOUNTAIN B2B COLLECTION BACK OFFICE, CERTIFICATE FROM PNC BANK DEBIT CARD ACCOUNT, HANDLE INBOUND CALLS, I HANDLE ALMOST 65 CUSTOMER INQUIRY, Certificate form TEACHING English FOREIGN,KOREAN, JAPANESE, THAILAND.
