Results-driven professional with 4 years of experience in the BPO industry as a customer service specialist and a quality analyst. Skilled in handling international travel accounts via phone, email, and chat, and proficient in using GDS tools (Amadeus, Sabre). Proficient in Microsoft Office, particularly Excel, and Adobe Creative Suite/Canva for data analysis and graphic design. Proven ability to effectively communicate with clients, facilitate meetings, and deliver engaging presentations. I'm a creative and detail-oriented individual with a passion for delivering exceptional customer experiences and ensuring process excellence.
