I bring over 14 years of experience in the BPO industry, where I have developed a strong foundation in customer service and collections. Most recently, I served as a Customer Care Professional for Collections at American Express for over five years. In this role, I honed my skills in handling complex customer inquiries, resolving issues effectively, and maintaining high satisfaction levels, all while adhering to compliance regulations. Prior to that, I worked at Wells Fargo Bank as a Collection Specialist, where I was responsible for managing accounts and negotiating payment plans. This experience taught me the importance of empathy and clear communication, especially when dealing with sensitive situations.
I am enthusiastic about learning and adapting to new challenges while maintaining professionalism and open mindedness to career growth and development
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