Hi, I'm Aaron Jude Carreon, a dedicated and results-driven professional with over 8 years of experience in the BPO industry, customer service, quality assurance, training, executive assistance, and administrative management.
My career began as a Customer Service Representative in the telecommunications industry, where I handled sales, customer inquiries, billing concerns, and technical support. Through consistent performance and leadership potential, I was promoted to Trainer, a role I held for over 3 years. As a Trainer, I managed new hire onboarding, facilitated product and process training, conducted coaching sessions, handled escalations, created client reports, performed call calibrations, and supported team development.
I later advanced into a Quality Analyst role, where I monitored customer interactions, conducted quality evaluations, collaborated with operations teams, delivered performance feedback, and prepared detailed reports for clients and management.
In addition to my BPO experience, I have extensive experience as an Executive Assistant and Administrative Manager for a landscaping and home services company. My responsibilities include managing customer communications, scheduling services, coordinating crews and routes, maintaining business trackers, handling invoices and payments, managing CRM records, preparing reports, supporting executives with daily operations, and ensuring that projects and administrative tasks are completed efficiently. I am highly skilled in organization, task management, customer service, process improvement, and maintaining accurate records.
I am proactive, detail-oriented, and capable of working independently with minimal supervision. I take pride in staying organized, anticipating needs, solving problems efficiently, and helping businesses operate smoothly behind the scenes.
If you're looking for a reliable Executive Assistant, Administrative Manager, Customer Support Specialist, Quality Analyst, or Operations Support Professional, I would be happy to help your business grow and succeed.
