I am an experienced IT Service Desk Analyst with a demonstrated history of working in the BPO and Managed Services Industry.
Skilled in Customer Service, Technical Support and IT Help Desk.
I am proficient on using applications: Jira, TeamViewer, BMC Remedy, Windows Active Directory, Salesforce, Lotus Notes, Cisco Finesse, Skype,
Clarify, Microsoft Lync, VMWare Horizon, LiveVox user management, SharePoint, Zoom, BMC Remedy, Desktop Director, LogMeIn,
Microsoft Exchange, OneDrive, Siebel CRM, Avaya Site Administration telephony, Microsoft Office 2007/2010. Microsoft 365,
Microsoft Windows, Mac OS
Also open to working as General Virtual Assistant, Research, Data Entry, General Admin, Email $ Ticket Management, Customer Service/Technical Support (voice and/or non-voice), Calendar Management. Basic: Social Media Management & Canva Design.
