I am a versatile IT Support and Operations Engineer with over 5 years of professional experience providing L1, L2, and L3 support in Managed Services Provider (MSP) environments. I specialize in troubleshooting, system administration, and endpoint management across Windows, Mac, and cloud infrastructures, ensuring seamless operations for global clients in fast-paced
settings.My technical expertise includes:
Server Management: Deploying, maintaining, and securing Windows Server 2016/2019/2022 with RDS and Remote Apps.
Microsoft 365 & Azure: Skilled in Exchange, Intune, Entra ID, and Virtual Machines administration, with strong endpoint compliance and identity management experience.
Networking & Security: Troubleshooting LAN/WAN, VPN, DNS, and firewalls, with hands-on use of Sophos XDR/EDR, DNSFilter, and Acronis for endpoint and data protection.
RMM & Ticketing: Proficient with NinjaRMM, Datto RMM equivalents, Halo, ConnectWise, ZohoDesk, and Zendesk for proactive monitoring and SLA-driven support.
Documentation & Collaboration: Creating SOPs, technical documentation, and mentoring a 10-man operations team to ensure smooth delivery of IT services.
Alongside my IT career, I also have professional experience in graphic design (2020–2023). I specialize in:
Branding & UI Design: Creating logos, social media assets, and user-friendly visuals tailored to client needs.
Marketing Materials: Designing posters, banners, and infographics for digital and print use.
Creative Tools: Skilled with Canva, Adobe Creative Suite, and AI-powered design platforms to deliver high-quality outputs.
This blend of technical IT expertise and creative design skills allows me to provide not only reliable IT support but also compelling visual solutions for business growth. I am adaptable, detail-oriented, and client-focused, with excellent communication skills to bridge both technical and creative requirements.
If you are looking for someone who can deliver comprehensive IT support while also contributing to your branding and design needs, I’d be happy to support your team.
