IT Service Desk Analyst with 2.5 years of L1 IT support and 5 years of technical/customer service experience. Skilled in Windows, Microsoft 365, Active Directory (Azure & On-Prem), Citrix, VMware Horizon, and ServiceNow. Proven ability to resolve 40–60 tickets daily within SLA while handling high-priority i-----------. Strong communicator with expertise in translating technical solutions into clear guidance for end users. Experienced in major i----------- handling, remote troubleshooting, and user training.
