With over a year and a half of experience in administrative support, I have honed my skills in leadership and team management. My role involved overseeing a team of home-based agents, ensuring operational efficiency, and achieving targets set by management. Prior to this, I spent three years as a Customer Service Representative for a large online furniture and retail store, where I excelled in telemarketing and consistently delivered high-standard service. This role helped me recognize and address areas for personal improvement.
Additionally, I served as an SME Trainer, where I provided comprehensive training to both new and existing employees, enhancing their skills and performance. I also performed Quality Analyst tasks, meticulously evaluating and improving service quality to elevate the customer experience. These experiences have strengthened my expertise in team management, administrative tasks, and effective communication.
In my most recent position, I managed a home-based customer support team for a U.S.-based client, which further solidified my leadership abilities and commitment to organizational goals. I am proficient in managing emails, corresponding with vendors and employees, and have received professional English training through my call center experience.
I am also skilled in mid-level music and video editing. My adaptability is one of my strongest attributes; I quickly learn new programs and require minimal supervision once trained. My flexibility and dedication ensure that I am a reliable and efficient tea-----------mber who can handle a variety of tasks and remain easily accessible.
You can count on me to approach each task with professionalism and commitment, and I am confident in my ability to swiftly adapt to any new requirements or programs.
