I worked at customer service industry for over 14 years majorly involved in travel - both leisure and corporate. I have vast experience and knowledge in air, hotel and car - from booking reservations, arranging travel and dealing with suppliers globally.
I have experience in training and workshop field in which I have handled new hires and train them with the tools and processes of the company. In this role, I have keen knowledge in reporting, monitoring and keeping tracks of information and progress.
I have deep understanding of people management, being a team lead for over 2 years. I learned management and professionalism specially that this role involves dealing with different types of people. This role also allows me to grow on my communication skills as interacting with clients globally is a major part of the business. Part of the role also includes onboarding new talents, and collaborating with HR in terms of programs for employees. The role also includes monitoring of employee benefits, earned paid leaves as well as inputting data for employee's payroll, overtime and holiday pay, incentives & salary adjustments.
I also worked as a virtual assistant/ travel admin for a small business owner. Part of my task includes data entry, compiling customer information and tracking client inquiries as well as sending out birthday greetings. I also create Canva designs for social media posters, marketing emails and ads. Part of the role also includes creating itineraries, research for travel destinations and booking flights, activities, hotel etc. I also do invoicing and billing, cost reconciliation as well as tracking client payments. During the training period, I have also created manuals and process guides.
