I am an experienced Virtual Hotel Reservationist / Reservations manager with 6 years of virtual hotel management experience working for an Australian Hotel Group (references available). My tasks were:
* Taking internal and external customer calls during business hours and after hours
* Managing the PMS, incl. payments
* Booking Channel setup (Expedia, Bookingcom, Airbnb, etc..) and management (all main channels)
* Full responsibility of accounts receivable
* CRM and remote self check-in management (especially during after-hours)
.. plus all sorts of other daily activities, interacting with property managers and staff as required by the hotel.
Strengths: Excellent communication skills on the phone. High amount of diligence.
Educational background: Engineering / Teaching
