15-Year Versatile Expert | Your Partner in Operations, Marketing & Growth
Hi there! I’m Erica, and I specialize in taking the "heavy lifting" off the shoulders of busy business owners.
With over 15 years of professional experience—ranging from the front lines of Customer Support to the strategic planning of Project Management—I don’t just manage tasks; I help build systems that allow your business to scale.
How I can help you grow:
Customer Experience & Admin: I have 9+ years of experience handling the "nitty-gritty" (billing, refunds, and complex inquiries) via phone and email. My goal is always to turn a frustrated customer into a loyal advocate.
Marketing & Lead Gen: I’ve led teams in LinkedIn and Facebook marketing, specializing in prospecting and appointment setting. I know how to find your target audience and get you into the room with them.
Branding & PR: As a former PR & Brand Manager, I understand how to craft a story. I can manage your social media, direct video editors, and write press releases that actually get noticed.
Project Management: Need someone to keep the wheels turning? I’ve managed multifaceted campaigns for marketing agencies, ensuring everything stays on track, on time, and on budget.
Why work with me? I’m a firm believer in "continuous improvement." I recently completed workshops in Branding and Email Copywriting because I want to ensure the work I do for you is backed by current industry trends. Whether you need a high-level Project Manager or a dedicated Virtual Assistant to streamline your operations, I bring a mix of leadership and "get-it-done" attitude to the table.
I’m looking for a long-term partnership where I can contribute to your success. Let’s hop on a call and talk about how I can help you reclaim your time.
Core Strengths:
Strategy: Project Management, Brand Building, & Team Leadership.
Growth: Lead Generation, Appointment Setting, & Email Copywriting.
Support: Customer Success, Technical Admin, & Billing Management.
Social: Content Scheduling, PR, & Social Media Strategy.
