Hello there, I'm Marvin from the Philippines. I'm an Executive Virtual Assistant with 10+ years of experience in customer service, fraud prevention, team management, case handling, payroll, admin tasks, and social media support. I help businesses run day-to-day operations smoothly, protect customer accounts, improve team performance, and engage audiences online — all efficiently and reliably.
I also specialize in fraud detection and account investigation — reviewing accounts, spotting unusual activity, and preventing unauthorized transactions while following proper processes and compliance standards.
Tasks I can help you with:
Customer support (phone, email, live chat, social media)
Communicating professionally with clients
Administrative support
Inbox & email management
Calendar management
Data entry & data validation
Market research & data analysis
Report generation
Appointment scheduling
Candidate interview coordination
Process documentation & SOP creation
Fraud detection & Fraud prevention
Identify fraud patterns
Customer account investigation
Risk mitigation and Case management
Discrepancy investigation and resolution
Team supervision and performance monitoring
Coaching and performance management
Payroll processing support
Social media content creation and scheduling
Audience engagement and message response
KPI reporting and performance monitoring
Maintain spreadsheets, trackers, and system records
Manage and resolve identity theft and fraud-related cases
Assist in improving processes & suggest ways to reduce dispute
Maintain accurate client records and ensure timely follow-ups
Assess customer issues against shipping, returns, and refund policies
Other tasks I can help you:
Logistics coordination & Dispatch support
Shipment tracking and status updates
Carrier & vendor communication
Rate confirmation processing
Freight documentation
Tools I'm proficient at:
Salesforce, Platform Phoenix (formerly Myplatformphoenix), eBay, Google Workspace (Calendar, Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, Calendar, OneDrive), LastPass, Clockify, Hubstaff, VCC Key (Virtual Contact Center Key), Agent Desktop, Airwallex, Paypal, Apple Pay, Google Pay, Ito, FICO Falcon Fraud Manager, Canva Pro, CapCut, Adobe Photoshop, Meta Business Suite, Slack, Zoom, Microsoft Teams, Avaya, Google Meet, Whatsapp, -----------
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly. I’m also flexible and able to work across US time zones, as well as Australia, UK, EU, and Canada time zones.
Why work with me this year
Highly organised, reliable with deadlines and proactive
Strong attention to detail and analytical mindset
Able to work independently and take full ownership
Excellent written and verbal communication skills
Able to manage multiple client files efficiently
With previous dispute management experience
Experience with Salesforce, CRMs, task management and productivity tools
Invite me for an interview.
You need someone who is reliable, trustworthy, with experience and someone who won't ghost you when things get tough at work. That's me. Message me today & let's schedule a quick chat.
Case Management, Customer Service, Business Management, Google Sheets, Supply Chain Management, , Communication, English, English Proficiency, Scheduling, Customer Support Management, Credit Repair, Office and Administration, Critical Thinking, Quality Assurance, English Speaking, Attention to Detail, Data Analytics, Google Suite
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