Detail-oriented Executive Assistant and Operations Specialist with 1.5 years of remote experience at JPMorgan Chase — one of the world's largest banks — supporting high-volume digital banking operations across call, chat, and email channels in a strict, metrics-driven environment.
What sets me apart: I don't wait to be told what's next. I catch issues early, build clean systems, and follow through without hand-holding. At JPMorgan Chase, I served as a team process point of contact — supporting newly onboarded specialists during live production, ensuring process accuracy, catching errors in real time, and reducing error rates across the team.
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