BPO Industry Experience (6 Years) – Solid background in customer service, account management, and back-office support.
Logistics Support – Knowledgeable in freight coordination, shipment monitoring, documentation, and supply chain assistance.
Customer Service Excellence – Strong ability to handle inquiries, complaints, and escalations with professionalism and efficiency.
Process Improvement – Skilled in identifying gaps and suggesting solutions to improve workflow and service quality.
Data & Reports Management – Proficient in maintaining records, preparing reports, and analyzing trends to support business operations.
Communication & Interpersonal Skills – Effective in building rapport with clients, colleagues, and stakeholders.
Time Management & Multitasking – Experienced in managing high-volume workloads while meeting deadlines.
Technical Tools – Familiar with outlook, excell, MS Office, and logistics-related software.
