Executive Assistant candidate with 5+ years of experience across team leadership, customer support operations, fraud analysis, and client-facing environments. Currently leading a team of 20 content moderators at TaskUs while managing performance reporting, coaching, escalations, and workflow coordination.
Experienced in supporting fast-paced operations through structured communication, documentation, reporting, and cross-functional collaboration. Previously supported Airbnb customers through phone, chat, and email while maintaining 92% CSAT and 100% QA performance.
Strong background in process execution, issue resolution, stakeholder communication, and operational support. Skilled in Google Workspace, Microsoft Office, CRM systems, reporting tools, and AI-powered productivity tools including ChatGPT, Claude, Gemini, and Perplexity.
Available for US, UK, and AU time zones. Committed to reliability, accuracy, confidentiality, and long-term client partnerships.
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