I am a Customer Service and Operations Professional with over 4 years of experience supporting international clients in Airbnb claims, insurance operations, travel, and telecom accounts. I specialize in back-office and email support, claims investigation, documentation review, escalation handling, and client and carrier coordination.
I previously worked as an Airbnb Customer Service Representative and Team Coordinator, where I handled host claims, reviewed supporting documents, conducted investigations, and managed urgent escalations. I was trusted to act as Team Coordinator and handle supervisor-level concerns when needed.
I also have experience supporting personal lines insurance, including home, auto, and umbrella policies. My responsibilities included processing renewals, payments, policy changes, mortgage updates, and coordinating with insurance carriers to resolve discrepancies.
I am highly detail-oriented, organized, and reliable. I work well independently in a remote setup and am comfortable managing multiple tasks in a fast-paced environment. I communicate professionally, handle sensitive issues with discretion, and always focus on accuracy and client satisfaction.
I am currently looking for a long-term remote role where I can contribute my skills, grow with the company, and provide consistent, high-quality.
