Dynamic Customer Support Specialist and former Operations Team Lead with over 6 years of experience across omnichannel retail support, e-commerce management, and team leadership. Proven track record in managing high-volume ticketing (chat, email, SMS, and social media), optimizing SLAs, maintaining high CSAT/QA scores, and utilizing modern platforms like Gorgias, Amazon, Shopify, and Zendesk to deliver exceptional customer experiences.
