Experienced Customer Service & Technical Support Specialist with 8+ years of BPO experience handling healthcare, telecom, airline, and technology accounts. Skilled in troubleshooting, customer relations, and remote support.

I am a customer service and technical support professional with more than 8 years of experience supporting customers in the technology, telecommunications, and healthcare industries. Throughout my career, I have handled customer inquiries, technical troubleshooting, account management, billing concerns, and escalations through phone, email, and live chat channels.

My experience includes working as an Xbox Tier 2 Technical Support Specialist, where I resolved advanced technical issues involving consoles, connectivity, account access, and software updates. I also have extensive experience in healthcare customer support, assisting patients with prescription orders, insurance inquiries, and online pharmacy services while maintaining strict HIPAA compliance.

I am highly skilled in customer communication, problem-solving, CRM platforms such as Salesforce and Zendesk, and delivering exceptional customer experiences. I am reliable, adaptable, and committed to helping businesses improve customer satisfaction and operational efficiency.