IT Support & Help Desk Specialist with 5+ years of technical support experience, currently supporting ~1,000 end users in an enterprise service desk environment.
I troubleshoot Microsoft 365, Windows/macOS, VPN, MFA, Entra ID, account access, printers, hardware, software, network connectivity, and VoIP issues.
I work with ServiceNow, Jira, Microsoft 365, Entra ID, Datto, LogMeIn, RingCentral, Cisco, and Microsoft Teams.
I don’t just close tickets—I understand the issue, troubleshoot it, communicate clearly with the user, document the resolution, and escalate properly when needed.
| Remote support | U.S. time-zone availability
Looking for remote IT Support, Help Desk, Service Desk, or Technical Support opportunities.
