Hi,
When serving customers, I put myself in their shoes and stay there until their needs are met.
Not everyone knows the answers to there questions unless we dig deep by asking relevant probing questions and answer all inquiries: when they call us, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With fourteen years of experience in the bpo industry, customers calls in to get support. Now I want to help your customers.
It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions.
A 14-year career of customer service experience would make me the ideal candidate:
Customer service has been a passion since I was serving mud pies to my sister as a child. I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork.
I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team.
