With over three years of experience in the BPO industry, I have honed my expertise in customer service, developed deep industry knowledge as a subject matter expert, and demonstrated strong leadership abilities as a flex supervisor. I excel in providing exceptional customer experiences by going the extra mile, delivering accurate information, and clearly explaining the benefits of their plans. Additionally, I am skilled in training and mentoring new agents, ensuring they are well-supported and aligned with action plans and best practices to help the team consistently meet KPIs. My experience also includes proficiency in data analysis for performance tracking, conflict resolution to handle complex customer issues effectively, and process optimization to enhance operational efficiency. I am adept at adapting to evolving business needs and implementing strategic solutions that drive overall success.
