I am a senior operations and VA leadership professional with nearly two decades of experience spanning business process outsourcing, customer operations, sales leadership, finance-adjacent reporting, vacation rental operations, CRM implementation, startup operations, talent acquisition & development, and virtual team management. I currently serve as an Integrator for a Seattle-based company, helping convert visionary priorities into structured execution through accountability rhythms, Level 10 meeting support, scorecards, rocks, issue processing, process documentation, team alignment, and cross-functional follow-through. I am especially well-suited for clients who need a steady operating partner who can build structure, manage people, improve systems, and keep execution moving.
I am best fit for:
• Remote Leadership Team
• Senior Operations Partner
• EOS Integrator / Operating Cadence Support
• Talent Acquisition & Team Development
• Operations Structure, SOPs & Process Improvement
• CRM, Scorecard, DWM, and Accountability Systems
My assessment-based leadership profile:
• Predictive Index: Scholar - accurate, reserved, imaginative, and motivated to build technical expertise.
• CliftonStrengths (from Strategic Coach) Top 5: Analytical, Responsibility, Relator, Learner, Discipline.
• Kolbe A Index (from Strategic Coach):-----------, strong strategic organization of information and sequencing of priorities.
• WHY/PRINT (from Strategic Coach): motivated by doing things perfectly, correctly, and right; also driven to be knowledgeable and smart.
I bring the combination many leadership teams need but rarely find in one person: the operational discipline to build systems, the strategic judgment to understand business priorities, the management experience to lead teams, and the talent acquisition experience to find and develop the right people. My style is especially valuable for founders, visionaries, and small leadership teams who need someone to translate priorities into clear expectations, repeatable processes, accountable owners, and visible progress.
• Builds clarity from ambiguity by turning ideas, problems, and recurring work into structured processes, scorecards, trackers, SOPs, and team rhythms.
• Supports EOS-style execution through Level 10 meeting preparation, agenda discipline, scorecard review, rocks and to-dos follow-up, IDS issue processing, and leadership team alignment.
• Strengthens remote workforce through role clarity, job descriptions, vetting, hiring, onboarding, training, coaching, performance reviews, and accountability check-ins.
• Improves operating systems through CRM research, implementation, data organization, task management, process mapping, documentation, and cross-functional communication.
• Brings a calm, analytical, and structured leadership presence that helps teams stay focused, make decisions, and follow through.
MY CORE CAPABILITIES:
Operations and EOS Execution:
• EOS Integrator support
• Level 10 meeting cadence
• Scorecards, Rocks, IDS, To-Dos
• Accountability chart support
• DWM and 90-day execution rhythms
• SOP and process documentation
People Leadership and Talent Acquisition:
• Hiring and vetting
• Job descriptions and role scorecards
• New-hire onboarding and training
• Performance coaching
• Supervisor and agent management
• Cross-functional team alignment
Systems, Data, and AI-Enabled Workflows:
• CRM setup and management
• HubSpot, ActiveCampaign, GoHighLevel
• Hubstaff, Thinkific, Slack, Apptivo
• Reporting and data analysis
• Process automation support
• AI-assisted summaries, SOPs, and workflows
• Email, calendar, and file management
To know more about me, feel free to send me a message!
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