Results-driven BPO professional with 7 years of experience supporting US and Australian accounts, specializing in team leadership, operations, sales support, and technical assistance. Proven ability to manage teams, drive performance, and deliver excellent customer and client experiences across telecommunications, sales, auction platforms, and IT helpdesk environments. Highly adaptable, detail-oriented, and experienced in end-to-end support processes including onboarding, ticket resolution, and appointment setting.
