As a Scheduling Specialist with over 3 years of combined experience in workforce management and customer service, I bring a strong background in real time schedule monitoring, route optimization, and CRM based coordination. At M&M Pest Control, I manage technician schedules and job statuses in real time, adjust routes when technicians call out, and led a project to build an automated leave tracking system for the team. Before that, I spent nearly 2 years at Quantrics Enterprises as a Workforce Scheduler, presenting staffing recommendations using IEX and Excel, running weekly schedule audits, and tracking agent training and adherence. I started my career there as a Customer Service Representative, where I was recognized as Top Performer and All Star for four straight months.
I also have contract based experience building no-code and AI powered automation systems, including workflows in GoHighLevel and ----------- connected to AI tools like the Claude API, with Supabase and Lovable used for dashboards and data storage. This includes building call QA scoring pipelines and lead pipeline automations for a cleaning services company client.
I am skilled in Excel (including Power Query), HubSpot CRM, IEX, and route planning software, with strong analytical and problem solving skills. I am proactive, detail oriented, and always looking to take on more responsibility.
