**Customer Service Manager **
Banking professional with extensive 12 years experience in financial services and customer relations. Skilled in resolving customer concerns, monitoring transactions for potential fraud, and ensuring compliance withbank policies, BSP regulations, and consumer protection laws. Experienced in online and mobilebanking validation, complaint handling, and delivering accurate, high-quality service in a fast-pacedbanking. Recognized for delivering high-quality service and achieving performance goals, earning awards such as *Simpleng Maaasahan*, *Elite Awardee*, and *Most Outstanding Student* in the Customer Experience Team Leader Ladderized Program. Experienced in coordinating and executing User Acceptance Testing (UAT) for various software updates, ensuring smooth implementation and operational efficiency.
