Motivated and empathetic Customer Service Professional with over 4 years of experience in multi-channel support (email, phone, live chat) across e-commerce and retail platforms. Seeking to leverage proven communication skills, CRM proficiency, and a strong track record of customer satisfaction to contribute to a dynamic support team, drive customer loyalty, and enhance overall service efficiency.
My goal is always to make sure the customer’s experience is as positive and stress-free as possible.
Tools I use:
Shopify
Gorgias
Shipbob
Royal Mail
Microsoft Excel/ Word
Google Spreadsheets
Canva
Slacks
Zendesk<8efe80624d780eba0c6493ec45140364>Facebook
Instagram
Career Highlights:
Handled multiple chats, emails and social media.
Resolved 25-30 tickets per hour
