Provides Technical Support for resolution of
customers’ IT problems, i-----------, issues, requests
and queries
Liaise with other support teams as necessary to
resolve customer request or i-----------
Ensuring proper documentation, notification,
escalation, tracking and follow up of all i-----------.
Skills Earned: IT Troubleshooting, Engineering
Support, Application Remediation, Communication,
I----------- Management, Hardware Troubleshooting,
Mobile Device Management (MDM), and Risk
Management.
Provide Status updates on Tickets to user.
Attempt to resolve the defined inquiries while on
call or chat to meet the agreed upon Service Level
for First Call Resolution.
Provide first-level technical support and resolve
hardware, software and network issues.
Contribute to the creation and maintenance of a
knowledge base for common technical issues and
solutions.
