As a results-driven IT professional, I bring a wealth of experience to the table, specializing in local computer administration, user support, and efficient ticket management. My skill set is further enhanced by my proficiency in remote support, utilizing industry-standard tools such as ManageEngine and TeamViewer. I am adept at server and firewall monitoring, with a strong command of PRTG Network Monitor, ensuring system integrity and performance. My expertise extends to managing Microsoft 365 applications, Azure MFA, and Active Directory, where I handle critical onboarding and offboarding processes with precision. My comprehensive skill set positions me as a valuable asset to any IT team, ready to tackle challenges and drive success.
