Efficient and organized Entry Level Virtual Assistant with 6 years of experience in Quality Assurance performing quality audits for calls, chats and email, creating quality reports, gathering and analyzing of data. Background in Training and Governance which handles monitoring of training completion mandated by clients, conducting training refreshers, classroom trainings and sharing process updates to Vendors and Operations Team. Skilled in customer service, customer satisfaction, technical support and proper handling of escalations. Adept in Deep Dive Analysis to provide recommendations for process improvement.
