Hi, I'm Juviemae — an Ecommerce Customer Support Specialist & Shopify Virtual Assistant with 4 years of experience helping ecommerce brands grow.
I specialize in providing exceptional customer support while keeping Shopify stores running smoothly. I've supported beauty, fashion, jewelry, and dropshipping brands by managing customer communications, store operations, and product management.
Here's what I can help you with:
• Shopify customer support (email, chat & social media)
• Order management, tracking, refunds, returns & exchanges
• Chargeback prevention and dispute resolution
• Product listings, image updates & inventory management
• Supplier coordination & fulfillment follow-ups
• Product research & competitor pricing analysis
• Marketplace management (Shopee, Lazada, TikTok Shop, Amazon & Carousell)
• CRM management and documentation
• Trustpilot & ----------- review management
• Social media customer engagement (Facebook & Instagram)
• AI-assisted customer support using ChatGPT for faster, consistent responses
I've worked with international ecommerce brands across Europe and Asia, supporting customers in multiple languages using translation tools while maintaining a natural and professional customer experience.
I enjoy solving customer problems, improving workflows, and helping ecommerce brands deliver exceptional customer experiences. I take ownership of my work, communicate proactively, and continuously look for ways to improve support operations. If you're looking for someone who can support both your customers and your daily ecommerce operations, I'd be happy to help your business grow.
If you're looking for someone who can support your customers while contributing to the success of your Shopify store, I'd love to be part of your team.
Verified
